We’re here to help you get the most out of DropSentry. Browse our resources below or contact our support team.
We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm PT).
Urgent issues are prioritizedYou can check in your child by scanning the facility’s QR code with the DropSentry app, or by entering your drop-off code on the facility’s kiosk. Once scanned, select your child and confirm the check-in.
You can add authorized guardians through your parent dashboard. Go to your child’s profile, select “Authorized Guardians,” and add their information. They’ll receive an invitation to create their own account.
You can reset your password by clicking “Forgot Password” on the sign-in page. If you’ve forgotten your check-in PIN, contact your childcare facility directly to reset it.
Log in to your parent account and navigate to your child’s profile. You can update their photo, emergency contacts, medical information, and other details. Some changes may require facility approval.
Yes, we take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and are compliant with COPPA for children’s data protection. See our Privacy Policy for details.
To delete your account and all associated data, email us at hello@dropsentry.com with the subject “Account Deletion Request.” We’ll process your request within 30 days as required by privacy regulations.